Refund Policy

7-Day Money-Back Guarantee

We want you to be completely satisfied with your File2Share Pro subscription. If you're not happy with your purchase within the first 7 days, we offer a full refund, no questions asked.

How to Request a Refund

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and order number
3. Briefly explain why you'd like a refund
4. We'll process your refund within 3-5 business days

Refund Eligibility

You're eligible for a refund if:

• Your subscription is within 7 days of purchase
• You haven't already received a previous refund
• You're requesting a refund for legitimate reasons

When Refunds May Not Be Available

Refunds may not be available if:

• More than 7 days have passed since your purchase
• You've already received a refund for this subscription period
• Your account was suspended due to violation of our Terms of Service
• The refund is requested for a renewal payment (not the initial purchase)

Subscription Cancellation

You can cancel your Pro subscription at any time from your account dashboard. Upon cancellation:

• Your subscription will not renew after the current billing period
• You'll retain access to your storage until the end of your billing period
• After cancellation, your account reverts to Free tier (2GB)
• No refunds are issued for partial months or remaining balance

Billing Disputes & Chargebacks

If you notice an unauthorized charge or billing error:

• Contact us immediately at [email protected]
• We will investigate and correct any billing errors within 5 business days
• Do not dispute the charge with your payment provider without contacting us first
• Chargebacks may result in account suspension and legal action

Refund Processing Timeline

Once approved, refunds are processed as follows:

• Processing Time: 3-5 business days
• Credit Card: Refund appears in 5-10 business days
• Payoneer/PayPal: Refund appears in 1-3 business days
• Bank Transfer: Refund appears in 5-10 business days

Special Circumstances

Account Technical Issues: If you can't access your account due to our technical error, we'll provide a refund or account credit at our discretion.

Service Unavailability: If File2Share experiences extended downtime (>24 hours), we may offer refunds or subscription extensions.

Duplicate Charges: If you're charged multiple times by mistake, we'll immediately refund the duplicate charges.

Questions About This Policy?

If you have questions about refunds or our refund policy, please contact us: